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Facebook Ads: Optimize for Conversions or Clicks or Engagement?

Facebook's Ads Manager presents the option to optimize for conversions, clicks, or engagement … the question is, does it make a difference? Does Facebook really optimize for those things?

I set off to find out if it's worth setting up the optimization campaigns and *spoiler alert* I've found that yes, it's definitely worth optimizing for whatever you're trying to accomplish.

I conducted an experiment testing the three types of optimizations (conversions, clicks to website, and engagement).

For my experiment I used the same ad and audience. The ads were dark posts so I could measure exactly how each performed.

I changed the goal/optimization and split test mobile vs desktop.

Conversion Tests

For this experiment, a conversion counted every time someone joined my email list (opt-in).

Goal: Find the lowest cost per opt-in.

Data

Optimize for Conversions

The ad was setup to automatically optimize for conversions:

Conversions - Optimize for Conversions

  • Mobile: $0.52 per opt-in
  • Desktop: $0.57 per opt-in

Optimize for Clicks to Website

The ad was setup to automatically optimize for clicks to website:

Conversions - Optimize for Clicks

  • Mobile: $0.80 per opt-in
  • Desktop: $1.15 per opt-in

Optimize for Engagement

The ad was setup to automatically optimize for Engagement:

Conversions - Optimize for Engagement

  • Mobile: $1.08 per opt-in
  • Desktop: $1.15 per opt-in

Engagement Tests

For this experiment, an engagement happened every time someone interacted with the ad (click, like, comment, share, etc).

Goals: Find the cheapest Likes, Comments, Shares.

Data

Optimize for Conversions

The ad was setup to automatically optimize for conversions:

Engagement - Optimize for Conversions

  • Mobile:
    • Like: $1.32 per Like
    • Comment: $6.24 per Comment
    • Share: $3.12 per Share
  • Desktop:
    • Like: $1.67 per Like
    • Comment: $2.56 per Comment
    • Share: $2.90 per Share

Optimize for Clicks to Website

The ad was setup to automatically optimize for clicks to website:

Engagement - Optimize for Clicks

  • Mobile:
    • Like: $4.34 per Like
    • Comment: $21.72 per Comment
    • Share: $10.86 per Share
  • Desktop:
    • Like: $2.30 per Like
    • Comment: $4.61 per Comment
    • Share: $3.85 per Share

Optimize for Engagement

The ad was setup to automatically optimize for Engagement:

Engagement - Optimize for Engagement

  • Mobile:
    • Like: $0.47 per Like
    • Comment: $2.00 per Comment
    • Share: $1.40 per Share
  • Desktop:
    • Like: $1.06 per Like
    • Comment: $1.72 per Comment
    • Share: $2.30 per Share

Conclusion

What I want you to learn from this experiment: Use Facebook's optimization features!!!

Digital Marketer found the same results: click here to read their findings.

Optimizing for Conversions

By selecting the option to optimize for conversions I was able to save about 55% per conversion – from $1.15 to $0.52.

Mobile was cheaper than desktop by about 15% on average. (of course, different markets behave differently, so I would test this).

Optimizing for Clicks to Website

The only reason you should use clicks is if you're retargeting those who clicked.

You can get very cheap clicks, which help you create large custom audiences that you can later retarget with conversion ads.

Since the individual already clicked on one of your ads and read some of your content, they're probably interested in what you and your business offer and are more likely to convert when they see a conversion ad.

This is semi-advanced Facebook Ad strategy; however, it can work wonders!

Optimizing for Engagement

If you're looking to generate social proof then you'll want to optimize for post engagements.

The price differences between the most expensive and the cheapest were HUGE:

  • Per Like: 89% cheaper
  • Per Comment: 92% cheaper
  • Per Share: 87% cheaper

I'd also like to point out that Likes and Shares appear cheaper when targeting mobile devices while Comments are cheapest on Desktop. I believe this is due to the difference between having a full keyboard and screen in front of you as opposed to just a mobile device.

Next Steps …

If you've ever struggled to find success using Facebook's ad platform, it's probably because you're not using all the built in tools they have at your fingertips.

You wouldn't try and play baseball without a bat … would you?

Then why are you trying to play the game of Facebook Ads without pixels, audiences, and a systematized method for optimization?!

Step up to the pros and start running Facebook Ads like the champ you are!

Facebook Ads: Optimize for Conversions or Clicks or Engagement?2018-03-27T13:39:04+00:00

How To Track Desktop vs. Mobile vs. Tablet ClickBank Affiliate Links

Tracking is critically important.

If you're not tracking, you can't optimize.

If you can't optimize, your sales funnel won't improve.

If you're not improving your sales funnel … then what's the point in having one?

Many businesses use some form of referral or affiliate marketing when they don't offer the product or service their customer needs, but they know someone who does.

The problem arises because once you hand a customer over to someone else, it can be hard to tell if all your pre-selling efforts result in a sale.

This post will help you better track what devices are delivering the best results, in particular with regards to ClickBank; however, this concept can apply to other affiliate networks that use a similar tracking ID or TID system.

Tracking In Action!

Clickbank Affiliate Tracking Example

To find this report within ClickBank you'll go to Reporting -> Analytics -> View as “Affiliate” -> Hops “By Tracking Id”.

There's not much data in this example, but it's enough to show you how it works!

Do you see the last letter of the “word” in the Tracking ID column? There's m, d, and t (not shown).

  • m = mobile
  • d = desktop
  • t = tablet

Cool! But, why do I care?

Now, in addition to telling which affiliate links are getting clicks and converting, I can also tell from which device the traffic is coming.

In the example above, none of my sales have come from desktop, they've all been mobile. If I were sending paid traffic – it may be beneficial to shut off advertising to desktop.

As another example, many products on ClickBank have very long (45 minutes+) video sales letters (VSL). I don't foresee anyone sitting there on their phone for 45 minutes watching a video and making a purchase; however, I could be wrong – and now you can actually test it!

The Code + Installation Instructions

Here's the code:

You'll also need Mobile Detect.

Click here to download both (“my package”).

If you downloaded my package, all you need to do is unzip it, edit it (explained below), and upload it to your server – ideally through FTP; however, you can use cPanel if you're not familiar with FTP.

How Does It Work?

It's actually very simple!

The Mobile Detect class does the “heavy lifting” and figures out what device people are on.

From there it takes your TID and appends either an m, d, or t depending on the device.

Then it takes whatever product you're recommending, formats your affiliate link with the modified TID and then forwards people through your link.

How Do I Use It?

Let's pretend that I uploaded “my package” to my root directory – https://www.crazyeyemarketing.com/.

I should now have a file here: https://www.crazyeyemarketing.com/link.php

This file looks for two URL parameters:

  • t = TID
  • p = product

So, let's say I want to send an affiliate link to product AAAA in email 3 of my autoresponder series … instead of sending a regular ClickBank affiliate link, I would send one that looks like this:

https://www.crazyeyemarketing.com/link.php?p=AAAA&t=email3

When people click on that link from email 3, the link.php file will figure out the device, pull in the product name (AAAA), and the TID (email3), create the appropriate link, and seamlessly forward them to the offer.

Example

Let's pretend like we want to promote “The Big Diabetes Lie”

[Affiliate Page].

They give us our hoplink which looks like this: http://XXXXX.theictmd.hop.clickbank.net.

Now, we update the link.php file to look something like this:

When we send out our affiliate link to people, we'll format it as such: https://www.crazyeyemarketing.com/link.php?p=diabetes&tid=email3

Taking It To The Next Level!

As I mentioned above, what happens if you realize that the 45 minute video sales letter (VSL) you're sending people to isn't converting on mobile?

Good news! You can send them to a different offer!

Instead of sending them to the VSL you can send them to the text based sales page … automatically!

Here's the example code:

In this instance, the link.php script sees that the product is diabetes, then if it's a mobile device (m) it sets the affiliate link to go to the text based sales page and if it's anything but a mobile device, it goes to the VSL.

Conclusion

In conclusion, you have to track your numbers!! If you don't track what's going on you won't know what is or isn't working.

While it's easy to track what's happening on your own site, it's a bit harder to track what actually happens on other people's sites – especially when you're referring people as an affiliate.

By having an understanding of where people are coming from (based on TID) and the device they're using (letter appended to the end of the TID) you're able to gauge whether your referrals are resulting in sales or not and can adjust your efforts!

Ask Questions!

If you need help setting this up, leave a comment and let me know!

How To Track Desktop vs. Mobile vs. Tablet ClickBank Affiliate Links2016-12-08T14:01:21+00:00

Next Level Sales Funnels

Most of the time, when discussing sales funnels, we only cover email marketing and automation.

Why? It's the cheapest, easiest, and fastest to setup and implement.

But, the thing is, you can do a lot more, automatically, than just send emails.

For example, you can …

  • Send a text or make a phone call
  • Send a postcard or a letter
  • Update and post to social media
  • Sync with over 500 services

Why Do This?

Why would you want to send someone a text or a postcard?

Obviously, you wouldn't do this for every single subscriber that enters your sales funnel because it costs extra to perform these functions. Plus, you would need to request even more contact information (phone number and/or address) to make it possible.

Here are a few examples of when you might want to go the extra mile.

Birthdays

Many small businesses have a “birthday club” where they send out special discounts as a birthday present.

Instead of sending a regular old email, you can make your business really stand out by sending a postcard with the special birthday discount!

Every year I receive a postcard from the local ice cream shop and it makes my day!

Urgent Reminders

You can use the text messaging and/or phone calling features to notify individuals if their payment is about to lapse.

Or, if a special sale, offer, or event is about to end, you can send out a message reminding people that they have until 7pm to do X, Y, and Z.

The Overall Concept

Allow me to explain the overall concept, or “strategy”, before getting into the nitty-gritty tactical details.

The concept involves connecting your autoresponder or Customer Relationship Management (CRM) tool to Zapier via webhooks where Zapier acts as a middleman, translating what your autoresponder/CRM spits out and converting it into a language another service can use.

* For simplicity – a webhook is a URL that's notified when something happens.

For example, when someone subscribes to my email list I could have my autoresponder tool notify Zapier via a webhook that I have a new subscriber. Zapier could then tell Twilio (text messaging service) to send the new subscriber a text, welcoming them to my list.

How To: ActiveCampaign

For this particular tutorial I'll be demonstrating my favorite email autoresponder tool, ActiveCampaign. However, most autoresponder tools offer some form of webhook capabilities. A Google search may show you how to do something similar with your particular tool.

Step 1: Create A New Zap & Trigger

  • The first thing you need to do is login to Zapier and create a new Zap
  • You'll need to choose your Trigger App, which is ActiveCampaign for this example
  • You'll want to select “New Automation Webhook” as your trigger
  • Zapier will give you a URL (webhook) to use within ActiveCampaign
  • Copy the URL
  • You should have something that looks like this:

Step 1 - Setup Zap

Step 2: Add Webhook URL To ActiveCampaign

  • Login to your ActiveCampaign account and locate where you want the webhook to trigger and select “Add new action”
  • Select “Webhook”

Step 2 - ActiveCampaign Webhook

  • Paste in the URL that Zapier gave you

Step 2 - ActiveCampaign Webhook part 2

Step 3: Test

  • Go back to Zapier and select “OK, I did this”.
  • You'll see “Looking for the automation…” – more than likely, it won't be found and you'll have to go back to ActiveCampaign and trigger it first
    • Go to ActiveCampaign
    • Do what you need to do in order to trigger the automation that has the webhook – ie. in the example above I had to subscribe to list “0 – test”

Step 3 - Test Success

  • Once your test is successful, select “Continue”

Step 4: Connect To Action App

  • Search through over 500 services for the one(s) you'd like to have do something. A couple popular ones are:
    • Twilio – Text messaging and calls
    • Lob – Mailings
  • Follow the instructions Zapier gives you (don't worry, it's intuitive ;))

The Future Looks Exciting!

The concept of combining email marketing with offline marketing tactics like text messaging, phone calls, and mailings isn't new.

Businesses have been taking the multi-pronged approach for years; however, it's been a very manual process.

Only recently has technology advanced enough that we're able to start putting automated systems in place to handle all aspects of our sales funnels.

I imagine most email autoresponder tools and CRM tools will eventually integrate seamlessly with text messaging, phone calls, mailings, and beyond without the requirement of a 3rd party tool like Zapier.

I'm excited to see what's next for the world of marketing and sales funnels!

Next Level Sales Funnels2016-10-14T18:29:23+00:00

The “Straight Line” Sales Funnel

The “Straight Line” Sales Funnel is where most people begin … actually, I take that back … it's where everyone begins.

It's Sales Funnels 101.

If you can't make emails trigger in a straight line, trying to trigger them based off of actions, events, interests, and intent will be impossible.

You have to start here and understand this concept or you can't move forward, it's that simple.

The “Straight Line” Sales Funnel

Straight Line Sales Funnel

Lead Magnet

The Lead Magnet is the “free gift” you give someone in exchange for their email address – for example a coupon, free shipping, trial, webinar, etc.

If you've been on the Internet for longer than a day, you've seen opt-in or signup forms for Lead Magnets all over the place (you've probably seen a few on this site alone!)

You can learn more about Lead Magnets here.

Emails #1 Through Infinity

Pretty self explanatory. You send emails in an order that makes sense to transform a lead into a paying customer.

This is accomplished by sending emails that follow the 3Es:

  1. Entertain: These emails are meant to entertain. Videos, pictures, stories, etc provide great entertainment.
  2. Educate: Helpful emails that solve problems, answer questions, and provide guidance.
  3. Earn: These emails drive sales by bringing customers back to your business.

Your email series could look something like this:

  1. Thanks for joining, deliver lead magnet, here's what you can expect from us, here's a little about our business
  2. Do you have any questions? (Try and start a conversation)
  3. Introduce best selling product/service – describe features – link to sales page (educate/earn)
  4. Best selling product/service – describe benefits – link to sales page (educate/earn)
  5. Share an interesting user experience of your best selling product/service (entertain/educate/earn)
  6. Best selling product/service – handle top 3 objections – link to sales page (educate/earn)
  7. Send a cheat sheet for solving whatever problem your product/service solves so the customer can still solve their problem even if they don't chose your product (educate/earns trust)
  8. Share a funny cat video, just because you thought it was funny (entertain)
  9. Introduce 2nd best selling product/service – describe features – link to sales page (educate/earn)
  10. On, and on, and on

A “Straight Line” Sales Funnel That's Working Right Now

I'm currently running a paid advertising campaign to a “Straight Line” Sales Funnel that's performing well and below you'll find the overall strategy for it.

For the sake of this example, let's pretend I'm selling cooking utensils.

  1. Thanks for joining, deliver lead magnet, here's what you can expect from us, here's a little about our business
  2. Entertaining story about how finding this soup spoon has greatly improved my life
  3. Link to video on my site of a professional chef using the exact same soup spoon I'm selling. Of course, beneath the video I have a link to buy the soup spoon from me
  4. Features and Benefits of the soup spoon, link to sales page
  5. PDF containing 3 soup recipes that remind me of home. In the PDF I link to the soup spoon in my store
  6. Entertaining story about how I've found this razor sharp knife has improved my life
  7. On, and on, and on

It Has Its Strengths And Weaknesses

Strengths

  • Easy to understand
  • Easy to setup
  • ALL email autoresponder services can do this, there aren't any special features required to make it work
  • WAAYYY better than nothing
  • It's a foundation for “bigger” things [see Interest Driven Sales Funnels]

Weaknesses

  • May promote products and services to a person that has already purchased and therefore wastes time, effort, energy, resources, etc.
  • The content may not pertain to the individual. For example, if you sell vehicles and your top selling product is a car, and your first 4 emails are about the car and the lead is only interested in trucks … the individual won't care about your emails.

In Closing…

If you do not have an email series or sales funnel in place currently or the one you have is lacking – focus on setting up a “Straight Line” Sales Funnel.

Once you grasp this core concept and the technical aspects involved, you'll be able to move on to bigger, better sales funnels.

The “Straight Line” Sales Funnel2016-11-17T16:08:32+00:00

Marketing Personas Part 2

I've started this post at least 20 times over the last 6 months … it's long overdue.

Trying to explain how to find someone else's goals, values, challenges, fears, etc is hard to do. It's very “woo woo” / “out there” which can get complicated and confusing very quickly.

There is good news!

I came across a video from Frank Kern (he's a big time Internet marketer) that explains exactly how to do what I've been wanting to write about.

He does it in a way that's logical and still kind of “woo woo” – but sensible.

Here's the video…

It's Long

It is long. And the exercises presented in it take even longer … probably about 8 hours total.

So, unless you're Ironman, you probably won't be able to do it all in one sitting … which kind of sucks.

Try breaking it down to 3 days …

  1. Watch the video (tip: watch it at 1.5X speed)
  2. Do step 1 (Questions below)
  3. Do step 2 (Questions below)

You'll come out the other end with a full understanding of not only your customer, but yourself as well.

By watching this video and doing the exercises you may literally change your life … it's that good.

My Notes & The Exercise Questions

Two Easy Steps

Step One: Know what you REALLY want and who you REALLY are.

Step Two: Know what your market REALLY wants and who they REALLY are.

People Have Two Identities

#1: The identity they walk around in every day (“I'm a banker”) – shell identity

#2: The identity they really WANT (“I'm a rock star”) – what you daydream about, “true/core identity” (who they REALLY are).

Goal: Relate To People's Core Identity

Formula: E + I = L

  • E = Experience. We do not crave things. We crave the experience the things give us.
  • I = Identity. Our experience, beliefs, and values create our identity. All communication actually comes from your identity.
  • L = Life. Our experiences and identity work together to form our life.

Design all marketing so you're communicating with ONE person.

WHAT WE ALL REALLY WANT IS A NEW LIFE.

The One Question That Will Change Your Life Forever

If there were no limitations or consequences, what would your perfect average day look like?

  • Limitations: Financial, geographic, health, limiting people, etc. (wake up on the beach every day)
  • Consequences: Stuff that you could get “into trouble” for (for example, you can't say you want to do cocaine and drive your car recklessly, this is dumb and there are consequences for this)
  • Average: You could do all this stuff every day and not die or get sick of it

These questions are all based on desired experiencenot goals or things. Remember that our experiences help shape our identity.

Step 1 Questions

Be descriptive (colors, smells, thoughts, feelings) – it will take about 4 hours and you'll fill up like 10 to 12 pages of info)

  • Where would you live?
  • What would your house look like?
  • What time would you wake up?
  • What would you do in the morning? What would you think about? What would you say?
  • What would you have for breakfast?
  • What does the mundane stuff look like? (Taking kids to school)
  • What would you spend the first half of your day doing?
  • What would you have for lunch?
  • Who would you eat with?
  • What would your friends be like? What would you talk about? Gossip? Real, meaning conversation? Jokes?
  • What would you do for personal fulfillment?
  • What life purpose would you strive towards?
  • What would your business be?
  • What time would you start work?
  • What would you actually DO at work?
  • What are your clients like?
  • What is your relationship like with your spouse and your family?
  • What would you do for family time?
  • What would you have for dinner? Where would you eat? Who would you eat with? What would you talk about?
  • What would you do at night?
  • Who would you do it with?
  • Where would you be?
  • What would your thoughts be as you went to sleep?

Step 2 Questions

Your Ideal Customer / Customer Avatar

  • Name?
  • Gender?
  • Age?
  • Married?
  • Kids?
  • If they're married, what is the spouse like?
  • What does the spouse think of all this foolishness?
  • What's the relationship with the children like?
  • What would this person be wearing?
  • What do they do for a living?
  • What's their biggest frustration?
  • What's their biggest SURFACE (Shell) desire?

Now that you know WHO you're writing to specifically, you can influence them on the surface level because you have empathy.

And, surface level is better than 99% of what most businesses do.

But…

Step 2.5 Become Your Ideal Customer

Pretend to be your ideal customer – answer all the questions in the “Step 1 Questions” section as your ideal customer.

This allows you to uncover who they REALLY are.

Now you can speak from your core to their core.

In Closing

Do yourself and your business a favor and at least watch the video.

At 1.5X speed it takes about 75 minutes to watch and I swear it can change your life.

Marketing Personas Part 22016-10-14T18:29:23+00:00

Landing Page Myths & Experiments

This is a guest post by Wes Towers. His mission is to empower a new breed of entrepreneurs with cutting-edge websites that attract more leads, graphic design that converts more sales, and systems that multiply results affordably and fast. He is also the owner of Omnific Design and author of: The Simple Manifesto – Marketing principles to save you time, increase profit and create your dream business in a SNAP!


Having a landing page that is professionally designed so it’s aesthetically pleasing and visually beautiful does not mean it will convert well.

As a graphic designer by training and now as a web designer, it pains me to say this but it’s true. I appreciate beautiful, creative design and all the design techniques I learnt at Uni, but I also understand the purpose is not to win design awards, but to win more business for the client. This is important for all website design and development, but it’s even more crucial for landing page design. General business websites may be for branding purposes, where they may not need to generate an immediate response. In these cases the visual appeal plays an important role; however, when it comes to landing pages, the primary purpose is to generate a response, typically to opt-in or buy immediately.

Landing Page Design

The common mistake clients make when briefing a designer for a landing page, is to focus on their own personal style preferences. A landing page is not a ‘branding’ exercise. While it’s important to feature your logo and use your visual branding elements in your business website, these are secondary for landing page design. Sure, there should be a level of consistency, maybe you use the fonts and colours from your brand; but then again, maybe it’s better to experiment with other options. Your logo doesn’t need to be featured at the top of a landing page. Your logo doesn’t need to be on the landing page at all. The key item that should hit you between the eyes is your core message, typically communicated by a strong headline.

When having a landing page designed, the style must be congruent with your offering more-so than your overall brand. For example, if you are selling a premium priced program, the design should have a premium feel. Likewise, if you are selling a quick and cheap “DIY” solution, the design should be suitable for that market. You might need to dirty up the design in this instance (something most designers hate to do). If you are selling “fast food” your website shouldn’t look like “fine-dining” and vice-versa. When your design is congruent with your offering, that’s when you will experience a higher conversion rate.

A/B Split Testing

All good marketing requires testing, measuring and tweaking so you can improve its performance. Landing pages are great for this process since there are limited variants, unlike your typical, multi-page website. Test different headlines, imagery, Calls-to-Action (CTA)… the list goes on.

Modelling

A/B split testing sounds like a long and cumbersome process of trial and error, right? There are ways to speed up the process. For instance, you don’t need to start from scratch; model from websites, particularly those in your niche. I know what you’re thinking – when I say model, I don’t mean directly copy a landing page (naughty you). Take a look at what others are doing successfully and make some educated guesses as to why they work. Leadpage.net has templates that you can sort by ‘conversion rate’. That’s a handy tool to see what’s working, even if you don’t sign up to Lead Pages. You can also check out Clickbank.com. They publish pages’ conversion rates for the benefit of affiliates who may want to promote these landing pages. We can use this information as a research tool to find what might work for our own landing pages.

Get Started

As I said before, with any landing page design, you’ll need to test, measure and tweak it to improve its performance. You will be making assumptions that may be incorrect. The trick is to get started and measure your assumptions, making further educated guesses as you go.

Here are a few quick and dirty tips to help get you started:

  • Present your main benefits in bullet-points, preferably using a font that stands out. You can use facts if they reinforce your message, but focus on the benefits for your ideal customers.
  • Use authentic, heartfelt video to communicate your offer. Videos on a landing page almost always increase conversion rates. Not at all surprising, since it’s easier to quickly communicate your message through video. Videos also give you the opportunity to build trust with customers by featuring a friendly person from your organization.
  • Make sure the headline and the rest of your content work together. There should only be one core message communicated on your landing page and everything should support that one message.
  • Only have one CTA per landing page. Having multiple CTAs on your landing page can confuse visitors, who will not know what to do first, and as a result end up doing nothing at all.
  • Don’t use links to any other website or webpage. There should only be one option for visitors to respond to, your CTA.
  • Don’t use social media sharing buttons on your landing page. Use them on a thank-you page when someone has just responded to your CTA. This will help spread the word about your offer without being a distraction featured on your landing page.
  • Include testimonials. Whether they are short videos or written quotes from happy customers, testimonials help visitors trust your business and, as a result, buy from you.
  • Increase the trust of the landing page by featuring partner logos and any other third-party endorsement relevant to your offer. The more, the better!
Landing Page Myths & Experiments2016-10-14T18:29:25+00:00

Interest Driven Sales Funnels [Email Marketing Strategy]

How many emails do you ignore every day?

Why are you ignoring them?

Is it because you don't care about what they say?

Why don't you care?

I know I don't care because 9 times out of 10 … the content of the email doesn't pertain to me.

So, it gets ignored.

What if …

What if every email you received pertained to your particular interests, desires, and goals?

Wouldn't you be more inclined to read them … or at least click a link or two to see what they're all about?

I know if I had X problem and someone sent me a solution for dealing with X problem … I'd at least check it out.

Wouldn't you?

And it's proven …

And it's proven … tailored content converts better than non-tailored content.

Just checkout some of the results from MailChimp's most recent study on how segmentation affects opens, clicks, bounces, abuse reports, and unsubscribers:

  • Opens: 14.96% higher than non-segmented campaigns
  • Clicks: 72.37% higher than non-segmented campaigns (huge!)
  • Abuse Reports: 20.39% lower than non-segmented campaigns
  • Unsubscribes: 22.09% lower than non-segmented campaigns

The big number I want to point out here is “Clicks”  because you need people to click-through your emails to land on your sales pages and checkout pages … no one can purchase anything straight from an email … you need clicks.

By sending tailored content to individuals, the click-through-rate almost doubles (72.37% higher) … and that's insane.

Alas, most businesses don't …

Alas, most businesses don't segment their list and they don't send out tailored content.

Why not?

Most small businesses think it's beyond their capabilities to do something like this.

They're seeing massive corporations like Amazon do it … if you even think about a product on Amazon they'll start showing you ads everywhere you go for that same product and of course, they'll start sending you emails about that product.

But, most businesses can …

The good news is that most businesses can setup something that automatically segments their list and sends out tailored content to individual subscribers.

Thanks to advances in email marketing automation this type of system is very possible to setup for most small businesses … as I'm about to explain …

Segment Based On Interests

Earlier we talked about why we're personally ignoring most emails (because they don't pertain to us).

So, if we're ignoring emails because they don't pertain to us, we have to expect our subscribers to ignore our emails if the content doesn't pertain to them, right?

How do we make sure we're sending emails that pertain to the particular subscriber?

My suggestion is to segment based on interests … let the subscriber show you what they're interested in based on the links they're clicking, the pages they're viewing, and the stuff they're buying. Then, tailor emails to fit those interests.

For example:

If a subscriber shows they're interested in X, send them more content about X, and recommend products and services that help with X.

If they're interested in Y, send more content about Y, and recommend products and services that help with Y.

The Interest Driven Sales Funnel

You need to develop a sales funnel that's driven by each subscriber's particular interest(s).

Stop sending the same thing to everyone … it's neither effective nor efficient.

You've seen the results from MailChimp's study – tailored content gets nearly twice as many click-throughs as non-tailored content.

Instead of 100 click-throughs, you'd get 172 click-throughs … insane.

Interest Driven Sales Funnel

Interesting, eh?

Overall Concept (Macro Level)

Think of it like this – an Interest Driven Sales Funnel is your business, it encompasses everything … all of your products, services, offerings, etc.

An Interest Driven Sales Funnel is made up of many small or “micro” sales funnels.

Being made up of many micro sales funnels makes it modular in nature – which makes it easy to add to and remove from.

One of the micro sales funnels is a Straight Line Sales Funnel which we'll call your “Main Series”. The Main Series is your way to maintain a relationship with your leads while gauging interest (more on it later).

The other micro sales funnels are for your individual products, services, and offerings. Some products, especially those that are expensive and/or complicated, are likely to need more explanation than various one-off emails can provide, which is why they need their own sales funnel.

Straight Line Sales Funnel (Main Series)

The Main Series is the “backbone” of your Interest Driven Sales Funnel.

It's responsible for building and maintaining the relationship with your subscribers, while simultaneously gauging interest.

This is accomplished through the sending of 3 E Emails:

  • Entertain: These emails are meant to entertain. Videos, pictures, stories, etc provide great entertainment.
  • Educate: Helpful emails that solve problems, answer questions, and provide guidance. How-to tutorials, white papers, case studies, etc provide great educational material.
  • Earn: These emails drive sales by bringing customers back to your business. Coupons, discounts, bonuses, etc provide extra incentive to shop.

People enter your Main Series when they opt-in for a General Lead Magnet (one that doesn't show intent) or after an individual completes a Product/Service Sales Funnel.

You can learn more about Straight Lines Sales Funnels here.

Product/Service Sales Funnels (Micro Sales Funnels)

Product/Service Sales Funnels are your “money makers”.

Their sole purpose is to sell a product or service that your business offers.

These funnels have the ability to stand on their own (ie. you can send paid traffic to them) and can look very different based upon what you're trying to sell.

For example, they can have 1-100 emails, offer webinars, product launches, 3 video funnels, up-sells, down-sells, cross-sells … basically any “guru” funnel you want to follow can be plugged in here.

The ability to plug & play with these various type of Product/Service Sales Funnels is what makes the Interest Driven Sales Funnel so powerful!

You're not limited in what you can do and people will always come back to your Main Series where the relationship will be maintained, other interests gauged, and other Product/Service Sales Funnels triggered!

For Example …

Product Service Funnel

The above is just a taste of a Product/Service Sales Funnel.

The Start

No matter what “guru” funnel you follow (or you can always do your own thing 😉 ) the start will most likely be based on 1 of 4 things:

  • Click (Interest Shown) – Someone clicks a link in one of your emails showing they're interested in a certain topic, product, service, etc.
  • Specific Lead Magnet – Someone opts in to receive a Lead Magnet for something related to what you want to sell. For example, a mini-guide called “5 ways we decreased Facebook Ad spending by 89%” could lead to a Facebook Ads course.
  • Page View – Similar to the “click” mentioned above; however, in this instance the individual may navigate to a particular page on their own without going through a link provided in an email.
  • Points (CRM) – More “advanced”; however, if you're using a CRM tool you can use points to gauge interest and trigger Product/Service Sales Funnels based on points. For example, if someone looks at your sales page 5 times, you know they're highly interested … they may just need a tad more persuasion … exactly what a Product/Service Sales Funnel will provide.

After The Start (The Funnel Part)

After the Start, you have the “funnel part.” Again, this can look like pretty much anything; however, in the example above we use an Action Series and an Upsell Series.

  • Action Series – This is a series of emails that addresses the subscriber from different angles in order to try and “connect” with them and drive them to take action (make a purchase). For example, one email could be very logical and explain, by-the-numbers, why your deal is great. One email could be a story about someone who found success with your product. One email could be very benefits driven and explain the results one can expect.
  • Upsell Series – This is a series of emails that triggers after an action (purchase) is taken and attempts to move them to the next logical step. For example, they purchase a $7 guide to solve a problem and the upsell is a step-by-step video course that's $97.

The Finish

Just like the Start, the Finish will be the same no matter what the “funnel part” looks like.

If the individual entered into your Product/Service Sales Funnel from your Main Series – they'll re-enter the Main Series and pick up where they left off.

If the individual entered into your Product/Service Sales Funnel via another source, ie. Facebook Ad to a Specific Lead Magnet – they'll start the Main Series from the top.

Let's Piece It Together

This is what an Interest Driven Sales Funnel can, hypothetically, look like: (remember, an Interest Driven Sales Funnel is modular in nature. Interest(s) can be shown at any time which means Product/Service (Micro) Sales Funnels can be triggered at any time!)

Interest Driven Sales Funnels

Simple Explanation

When a new subscriber joins your list, they're “welcomed” to your list and your business via a Welcome Series.

From there, interest(s) is/are gauged based upon general emails that are entertaining, educational, and/or sell (earn) (3 E Emails).

For example, if I run a fitness center and I send out an email with a link to an article titled, “7 steps to lose 7 pounds in 7 days” and a subscriber clicks the link to that article, I can tell they're interested in weight loss.

Or, if I send out an email with a link to video called, “3 biceps exercises that'll add 3 inches to your biceps in 3 weeks” and a subscriber clicks the link to that video, I can tell they're interested in building muscle.

From there, I'll launch my “Action Series” that sends content pertaining to each specific interest and that also sells related products and services to help individuals reach their goals.

For example, if the individual shows they're interested in weight loss, I'll send more helpful content about weight loss in the form of articles and videos, as well as links to sales pages and offers for things like courses, diet books, exercise plans, supplements, etc.

And, I'll do something similar for the person interested in building muscle.

When the individual purchases a product or service from me, I'll recommend complementary products/services or even “bigger” products/services. (Upsell Series)

For example, the individual buys a $7 eBook that contains recipes for healthy meals to lose weight. I then know they're interested in eating healthy and can recommend various meal delivery services to them, for which I'll earn a referral commission.

And it goes on, and on from there …

Gauge interest, send relevant content, recommend relevant products and services, repeat.

Businesses That Need An Interest Driven Sales Funnel

Really, the only “requirement” is that you have the ability to cater to various interests – ie. you have multiple products/services. Of course, these don't need to be your own products/services – you can recommend partner products as an affiliate in order to best serve  your customers.

Digital Businesses

Businesses that sell digital products like courses, resources, guides, ebooks, etc can greatly benefit from implementing an Interest Driven Sales Funnel!

Since everything is performed online, you're able to “watch” everything your subscribers and customers do within your business – making it incredibly easy to gauge interest, setup and implement product/services (micro) sales funnels, and measure/test everything!

An Interest Driven Sales Funnel is what drives Crazy Eye Marketing!

Ecommerce Businesses

Ecommerce businesses can benefit tremendously from implementing an Interest Driven Sales Funnel!

In a similar fashion to the Digital Businesses I mentioned above, ecommerce businesses are able to track how individuals interact with their store, the products people are viewing, the products that are purchased (upsell series!), the words they're searching for, and even if products have been added to a shopping cart … but not purchased! (hint: send a cart abandonment series)

The options and possibilities are seemingly endless when it comes to ecommerce businesses!

Brick & Mortar Businesses

Believe it or not – brick & mortar businesses can also benefit from implementing an Interest Driven Sales Funnel!

Sure, the tracking won't be as precise as it'll be harder to track which part(s) of your sales funnel results in “actual” action – ie. a purchase; however, most everything else will be the same! You are still able to gauge interest based on clicks and pages viewed, you are able to send tailored content, and you still strive to drive action (a shopping trip to your business)!

Don't count yourself out of this goodness, just because you're not based primarily online!

Summary

Sending emails that contain content people care about will always convert better than generic emails.

The best way to figure out what someone cares about is to see what links they click on, pages they view, and products they buy.

From there you're able to send relevant content, products, and services and then rinse and repeat the process.

How To Get Started

I know this post was more high level strategy than actual tactics you can apply today.

But, don't worry! I've got something for ya … the The ActiveCampaign & Interest Driven Sales Funnels Course.

Interest Driven Sales Funnels [Email Marketing Strategy]2017-04-20T09:59:20+00:00

How To Write Action Driving Emails That Increase Conversions

In the last post we talked about what you should send to your email list – emails that are entertaining/educational AND that help you segment your subscribers based on their interests.

But, what do you send once you know their interests?

That's what this post is all about!

What To Send

Once you know an individual's interest(s) you'll be able to send tailored content that caters to what they want to learn about.

For example, if I know someone is interested in sales funnel development – I'll start to send more information about sales funnels to help the lead become more educated on the topic.

I'll also begin to send action producing emails that drive the lead to my various sales funnel courses and services.

Between providing value and presenting solutions in the form of courses and services – I'll be able to convert more leads into customers.

The Problem: Driving Action/Sales

The concept is pretty simple – right? When someone is interested in something, you send them more information on that topic and then try to sell your related products and services.

Sending helpful emails is easy. These normally link to things like blog posts and videos that are educational/entertaining and people tend to enjoy receiving them.

Sending actionable emails is a little harder. These normally link to things like sales pages and order forms for products and services that are helpful BUT cost money.

So, you have to send actionable emails because the whole point of running a business and implementing a sales funnel is to sell things … but what's the best way?

The Solution: Marketing Formulas

Marketing or copywriting formulas are blueprints that help guide your email writing and structure.

These formulas help you approach your subscribers from different angles so you can better connect.

For example, some individuals may be more logical in their purchasing behaviors so they compare features. Others are driven by what the product or service will do for them – ie. benefits. Some want to make sure they're getting the best bang for their buck and they're looking at what your product can do compared to your competition – ie. advantages.

The example given above is the Features-Advantages-Benefits formula – and here are a few others you can use in  your email marketing campaigns …

Before-After-Bridge

  • Before – What life is like before your product/service enters it
  • After – How great life is after your product/service in your subscriber's life
  • Bridge – Your product/service … aka … How to get to the “after”

Problem-Agitate-Solve

  • Problem – Identify the problem in your subscriber's life
  • Agitate – Make the subscriber “angrier” about their problem
  • Solve – Present your product/service as the solution to this aggravating problem

Attention-Interest-Desire-Action (AIDA)

  • Attention – Grab your subscriber's attention by being bold
  • Interest – Give your subscriber interesting information on the problem your product/service solves
  • Desire – Present the benefits of the product/service and provide proof it does what you say
  • Action – Ask them to buy

More Formulas

The good news is there's a ton of information on these copywriting formulas … so, I don't need to cover them all here. Instead I'd rather show you how to implement the formulas into your emails.

By the way … here are a few more resources:

How To Use The Formulas

How you'll apply these formulas to your email marketing campaigns will depend on your audience and what you're trying to sell.

Some audiences enjoy receiving long, thorough emails while others want a short blurb with a link to more information.

Complex/expensive products tend to take more “convincing” than simple/cheaper products and may require more emails and therefore, more angles.

1 Email, Short

In this scenario you would include the entire marketing formula in one email … in as few sentences as possible.

The goal is to get people to click through in order to get more information.

This scenario comes in handy when your audience doesn't read long emails and/or mainly checks their email on a mobile device and they don't want to have to sit there and scroll through a long winded email.

For example (AIDA): Missing out? 99% of small businesses don't have a sales funnel. Stop leaving money on the table! Click Here to learn more!

1 Email, Long

In this scenario, you would include the entire marketing formula in one email … but, it would be presented in several sentences/paragraphs – more like a sales page.

The goal is to really “sell” in the email. It can even link to the order form as opposed to a sales page.

This scenario comes in handy when you want to try a different angle than the normal sales page or if you're trying to sell an affiliate product. When you don't control the sales page, but want to provide as much information as possible to your subscriber in your own voice before sending them to someone else's sales page; this is a good method.

Email Series

In this scenario, you break up the marketing formula across several emails.

The goal is to introduce different angles to the subscriber in order to try and drive them to either your sales page or order form (if it makes sense to do so).

For example, with the features-advantages-benefits formula, the first email could identify the features of the product, the second email the benefits, and the third the advantages … selling your product/service from three different angles.

This scenario comes in handy when you're trying to sell something complicated and/or expensive and you need more time.

Summary

At the end of the day, the point of your email list is to increase sales of your products and services. By following marketing/copywriting formulas, you're able to write and structure your emails in a way that motivates your leads to take action and buy your stuff!

How To Write Action Driving Emails That Increase Conversions2016-11-17T17:01:05+00:00

What Should I Send To My Email List?

This isn't the easiest question to answer.

What you “should” send to your subscribers “should” bring them closer to the action you want them to take; however, that action “should” align with their goals.

For example, if I have a course on sales funnel development (which I do) that I want my subscribers to purchase, I “should” send emails that handle objections and create a desire for my course. However, if the subscriber's goal isn't to increase the value of their customer … then they're misaligned and the whole system is a moot point.

How To “Cure” Moot Points

As small businesses, we need our marketing efforts to count.

We can't willy nilly advertise and send emails to people that don't care about what we have to say.

We need to send email people actually want.

But how?

By gauging interest and then digging deeper into those interests!

We'll do this by sending “feeler” emails about topics our audience may be interested in. Then, once interest is shown – we'll begin to send more relevant information to the subscriber … giving them content they want to see, further building the relationship and driving more action.

Back to my sales funnel course – instead of sending everyone emails about sales funnels, I could send a “feeler” email with links to articles about social media marketing, website design, and sales funnels. Three uniquely different topics. Those that click on the sales funnel link would then be moved to my “interested in sales funnels” segment where I would begin to handle objections and create desire for my course.

Those that clicked on social media marketing or website design would learn more about those respective topics.

Finally, those that showed no interest would be sent more “feeler” emails.

3 E Emails aka “Feeler” Emails

It's about time I begin to address what these “feeler” emails are all about!

The best way to send “feeler” emails is by following the 3 E concept where your emails either …

  • Entertain – Builds and maintains a relationship. The type of emails you'd send to a friend. Interesting/funny articles, videos, etc.
  • Educate – Helps the subscriber solve a problem. Helps promote you as an authority on the topic. Tutorials, reviews, guides, etc.
  • Earn – Makes you money. Cause the subscriber to take an action (ie. purchase). Sales, promotions, etc.

That's not to say emails can't do more than one “E” at the same time. They're simply something to think about before you click the send button.

If the email you're about to send isn't going to do any of the 3 Es, re-evaluate.

How They Work

You send out an email that contains links to various interests and you track what link the individual clicks. From there, you can gauge what the subscriber is interested in and can send more relevant information to them.

I think some examples will help …

Examples

The “Subtle” Method

3 links to uniquely different content that's educational/entertaining and can gauge interest.

Hey there!

I noticed that you're new around here and I wanted to make sure you saw our most liked posts!

Enjoy!

Nathan

The “Subtle” Method Example #2

You don't have to list out 3 random posts in an attempt to gauge interest like the example above. Your email can focus on one sole interest … for example the one below talks about sales funnels and links to a video that I don't even own! However, if my subscriber clicks on the link, I'll now know they're interested in sales funnels and are familiar with Russel Brunson and ClickFunnels (which I'm an affiliate for and can attempt to sell).

Hi there!

I just finished watching Russel Brunson's webinar on Sales Funnel Development and I really found the points he made about funnel optimization to be eye opening … so, I thought I'd share the video with you!

https://www.youtube.com/watch?v=_7nAYTf6pm8

Let me know if you find it eye opening!

Nathan

Promotion Example

An “Earn” email where if they click the link, I'll know they're interested in sales funnels.

Hey there!

I just wanted to let you know that we're running a 50% off sale on our Sales Funnel course!

Click here to checkout our sales funnel course!

Nathan

2 Birds, 1 Stone

As you can tell from the examples above – this isn't a difficult task.

They don't have to be super long or involved emails … you're simply linking to entertaining and/or educational and/or promotional (earn) type content that both builds/maintains the relationship and helps gauge interest.

Follow Up

Now that you can tell what type of content interests that particular subscriber, you can follow up with relevant content that handles objections and builds desire for whatever product or service you're trying to sell.

What Should I Send To My Email List?2017-06-08T12:11:28+00:00

What’s The Best Lead Magnet?

Is what you're using the best lead magnet?

Probably not.

Most of my posts, courses, and tutorials recommend offering a discount or a coupon as a lead magnet.

Why?

A few reasons:

  • It's easy to setup – you don't have to develop a checklist, write an eBook, or develop a course. All you have to do is send an email with a code.
  • It drives sales – the only way to take advantage of a coupon is to use it.
  • It works – people like to save money and will happily give away an email address in exchange for savings.

But is it the best?

Doubtful.

Why Coupons Suck As Lead Magnets

  • They're easy to duplicate – just as they're “easy to setup” they're also easy to ripoff and duplicate. Nothing can really stop someone from using it multiple times.
  • They cut into profit – that discount has to come from somewhere …
  • And … the biggest reason …

They only apply to those that are about to buy.

Why is this a bad thing?

Don't we want people that are going to buy?

Yes. You want people that are going to buy and coupons help drive sales; however, in offering one as the lead magnet … anyone who is “just browsing” isn't going to care about a discount.

They're in the research phase, trying to learn more, and you're trying to “force” a sale.

Doing this will turn people off.

Instead … do this:

Give coupons to “warm” leads and helpful info to “cool” leads

  • Warm leads – those that are already on your email list and know about your business and what it offers
  • Cool leads – those that aren't on your email list and are learning about your business and what it offers

Makes sense … right?

What's The Best Lead Magnet?

The best lead magnet is one that moves the individual to the next step.

Sounds simple, but what does it mean?

Figure out the individual's problems and solve them.

The solution is then the lead magnet.

C'mon Nathan! You're not helping!

OK! Here are the steps:

Scenario: we sell tools.

  1. Pretend like you're a visitor that just landed on your website. Why are you there? What are you looking for? What problems are you having that would cause you to find your site?
  2. Write out the problem(s) – ie. I need to put a screw in my wall that will support a 20lb picture frame.
  3. Solve that problem – ie. Checklist: 5 Essential Tools To Hang Heavy Pictures | Guide and/or Video: How To Properly Hang Heavy Pictures On Your Wall
  4. The solution you provide involves a drill, a level, a stud finder, a measuring tape, and special picture frame screws that are exclusive to your business and are guaranteed to hold up to 100lbs each!

So … If I'm a guy that's trying to hang a big, heavy, picture on my wall that the in-laws gave my wife and this business was offering a “how to” video tutorial for hanging big, heavy, picture frames … I'd grab that up in a heartbeat! And, while watching the video, I'd learn that I need a stud finder and some special screws, and I'd purchase them.

Whereas, if I landed on that same site, but was only offered a 20% off coupon … I probably wouldn't grab it, because it wouldn't be helpful at that point in time … I'd still be trying to figure out how to solve my big, heavy, picture frame problem.

Make sense?

Test, Test, and Test!

The great part about all of this is that it's easily testable. You can offer multiple lead magnets various ways.

There's A/B testing where half the people that visit your site are offered one lead magnet, the other half is offered the other one, and you compare optin rates and sales (because this is what truly matters; however, it may be a little harder to track).

You can have different ads link to different optin forms that offer different lead magnets.

You can have different lead magnets for each blog post or page on your website, like Nick Loper does on SideHustleNation.com.

You have to test them all.

You do not simply “pick a lead magnet” on day 1 and that's it for years to come.

Try a coupon, a checklist, an eBook, a mini-course, a contest entry, etc. Try them all and on multiple topics … maybe the first checklist you create falls flat, it doesn't mean all checklists will … it simply means that first one did.

Try a coupon at 10% and one at 30%. Does it increase optin rates? Does it increase sales? You'd be surprised … more often than not, higher discounts don't result in more optins or sales and only result in smaller margins on the same number of orders.

Test!

Summary

Don't get me wrong. I still recommend offering coupons as lead magnets because, again … they're easy, they drive sales, and they work.

However, know that they're probably best served to “warm” leads who are on your email list already as opposed to “cooler” leads just learning about your business. These “cooler” folks are looking for more guidance and information, provide it in the form of a lead magnet that moves them to the next step.

At the end of the day … test, test, and test!

What’s The Best Lead Magnet?2016-10-14T18:29:26+00:00